We post all items first class, at a cost of £3.30 as quickly as possible, so orders usually arrive within one to three business days.
We charge a flat rate of £5.50 to ship to EU countries, £8 to the US, and £10 to all other countries. Orders usually take around a week to arrive depending on the destination and customs processing, however this can take longer. Orders shipped outside the UK and the EU may be subject to import duties.
Unfortunately we can't accept responsibility for items lost or damaged in transit but please email us if you have a question about your order.
We will happily accept returns and exchanges within 7 days of receipt. We ask that you return items to us in their original, unused condition with a note telling us your name, order number, the item you're returning and why it's not right for you.
We strongly advise getting a proof of postage certificate (free from the post office). Once we have received it we will check the returned products and process your refund as soon as possible.
For customers outside the EU, please make sure your parcel clearly states that it contains 'Returned Goods' so that customs knows duty has already been paid. This means we can get your refund to you quicker.
Our postage address:
The Cruck Barn